Refund & Return
At Hanglow, customer satisfaction is our top priority. We strive to provide high-quality beauty, skincare, and personal care products to ensure the best experience for our customers. Please read our Refund & Return Policy carefully before making a purchase.
2-Day Return Policy
We offer a 2-day return policy, which means customers can request a return within 2 days of receiving the product.
If more than 2 days have passed after delivery, unfortunately, we will not be able to accept return or refund requests.
Eligible Return Reasons
Customers may request a return only under the following conditions:
- Product received is damaged
- Wrong product delivered
- Product is defective
- Item received in poor condition
- Missing items in the package
Return Conditions
To qualify for a return:
- Product must be unused and unopened
- Original packaging, tags, and accessories must be available
- Customer must provide proof of purchase or order ID
- Return request must be submitted within 2 days of delivery
- A proper unboxing video is highly recommended for damaged or wrong product claims
Non-Returnable Products
For hygiene and safety reasons, certain products cannot be returned, including:
- Opened or used beauty products
- Skincare items that have been tested or used
- Products damaged due to customer misuse
- Products without original packaging
- Return requests made after 2 days
Refund Process
Once the returned product is received and inspected by our team:
- Refund approval is processed within 2 business days
- Refund amount is credited to the original payment method
- In some cases, bank processing may take additional time
If the product does not meet return conditions, the refund request may be rejected.
Replacement Policy
Customers may also request a replacement instead of a refund if:
- Product is damaged
- Wrong item is delivered
- Product has manufacturing defects
Replacement requests are subject to stock availability.
Cancellation Policy
Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests cannot be accepted.
Important Notice
Hanglow reserves the right to:
- Refuse fraudulent return requests
- Reject returns that do not meet policy conditions
- Update or modify this policy at any time without prior notice
Contact Us
For refund, return, or replacement assistance, contact our support team:
Email: sales@aicommercearta.com
